General Audio Problems

Recently we’ve found that persons have had some issues with audio – particularly in games. Turns out that at times either accidentally – or intentionally by someone playing a prank – the volume for a particular item may be disabled or turned down.

So let’s take a look at what your typical volume controls look like. From the desktop section of your PC (Windows 7 and below) you should see your speaker icon in the bottom corner.

Volume 06

If you’re using Windows 8/8.1 then you can access this by first going to DESKTOP after your device has booted.

Next you want to either click on the icon then click on MIXER.

Volume 05

Or – right click then go to OPEN VOLUME MIXER.

Volume 04

Once this is up your default view should look like the one in the pic below.

Volume 01

However – any application you launch may appear in the mixer. That happened even with the screenshot app that I was using – PicPic.

Volume 02

I had then launched an old game called ONI that the younger gamers wouldn’t know about. Even with this old game a separate volume control came up for it. So next I launched L4D2 through STEAM.

Volume 03

Here you can see that I’ve turned down the volume for L4D2while the rest of the system sounds are working. The mixer even put an entry for STEAM itself.

Now if you ever find yourself in a situation where a game or app gives no sound – but the sounds work everywhere else and in everything else – or if you find that the sounds are lower in one app or player than another – check the mixer. You may have to run the game then ALT+TAB away from it to check the mixer, but after this inconvenience once you shouldn’t have to do it again.

Hope this helps if you’ve had any sound issues. Let us know in the boxes below!